Need help with an existing order or request? Submit a ticket and we’ll assist you as quickly as possible.
Have a question or an idea in mind? Send us a message and we’ll get back to you within 48 hours.
Have questions about custom apparel, pricing, or turnaround times?
We’ve gathered the most common questions below to help make the process simple and clear.
Pricing depends on the type of garment, design size, stitch count or vinyl complexity, and quantity ordered. Digitizing (turning a logo or image into an embroidery file) can also affect the final price.
Yes. All custom orders require full payment before production begins.
Digitizing is the process of converting your logo or artwork into a stitch-ready file for embroidery. This ensures clean, accurate stitching and professional results.
Since all items are custom-made, we cannot accept returns or exchanges. If there is an error on our end, we will gladly fix or replace the item.
Turnaround time is usually 1–4 weeks after payment and design approval. Larger or more complex orders may require additional time.
Tell us what you need, and we’ll provide an estimate within 48 hours.
